Terms & Conditions

Last updated: 14 October 2026. By creating an account or placing an order on ReelsDone ("we", "us") you agree to these terms.

The service

ReelsDone turns your raw video (or your photo, voice sample and script) into a finished vertical reel with captions, motion graphics, music and sound effects. You choose a template, upload your material, pay, and receive the reel in your dashboard.

Your account

You must be 18 years of age or older to create an account. You must give a real email address and keep your login details private. You are responsible for activity on your account.

Your content

You keep ownership of everything you upload and of the finished reel. You confirm that you have the rights to all videos, photos, voices, music and text you upload, and that you have the consent of any person who appears or whose voice is used. We use your content only to make your reel and to support you. We do not use it as a demo or sample without your written permission.

People in your content and photo avatars

A photo avatar may only be made of you, an adult, using your own photo and voice, and you must record the live verification video yourself. If you upload any other video or audio that shows or sounds like another person, you confirm that person has given you clear permission, and if that person is under 18 you are their parent or legal guardian or have their parent or guardian's verifiable consent. You allow us to use your photo and voice only to make reels for your account. You can withdraw this permission at any time in Privacy and data, and we will then delete the files. Never use ReelsDone to imitate or mislead about a real person without their permission.

Your data

How we collect and protect your personal data, how to withdraw consent, and your rights under India's Digital Personal Data Protection Act, 2023 are explained in our Privacy Policy.

What we will not make

We may refuse or stop an order that is illegal, hateful or harassing, adult, deceptive or misleading, impersonates someone, or uses material you have no right to use. If we refuse an order before work starts, you get a full refund.

Prices and payment

Prices are shown in Indian rupees on the pricing page and again before you pay. An order starts when we confirm your payment. Payments are processed by our payment partner; we do not store your card or bank details.

Delivery

We aim to deliver your finished reel to your dashboard within 24 hours of payment confirmation, and we email you when it is ready. You can also follow its progress in your dashboard. Delivery depends on receiving usable material from you. If your upload is unusable or unclear we will contact you, and the time starts again once we have what we need.

Corrections

Your account includes two free corrections, shared across all your reels. A correction is a change to the same reel, such as timing, on-screen text, music level or choice, swapping a scene or a visual, or tweaking the hook. A different script, a new recording or a different concept is a new order. Further corrections beyond the two free ones are priced separately, and the price is shown before you pay.

Downloading your reel

Your uploads and finished reels are kept for a limited period and are deleted once they are no longer needed. Please download your finished reel when it is delivered.

Limits

The service is in beta, and features and prices may change. We do not guarantee that a reel will reach any particular number of views or results. To the extent the law allows, our liability for any order is limited to the amount you paid for that order.

Contact

Questions about orders or these terms: support@reelsdone.com.

Questions about this page? Email support@reelsdone.com.